Privacy

Last updated: 31st October 2021


Messier Holdings Limited (t/a Pinwheel) (referred to in this Privacy Notice as "Pinwheel", "we" or "us") respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice only applies to personal information that we collect through our website at www.pinwheel.earth (“Website”).  

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

What does Pinwheel do?

Pinwheel is a digital platform that enables individuals and businesses to contribute towards sustainability projects (including carbon offsetting) and the providers of those projects. Pinwheel is headquartered in England.

For more information about Pinwheel, please see the "About Us" section of our website at About Us.

What personal information does Pinwheel collect and why?

The personal information that we may collect about you broadly falls into the following categories:


  • Information that you provide voluntarily

    Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

  • Information that we collect automatically

    When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the United Kingdom and the European Economic Area, this information may be considered personal information under applicable data protection laws.

    Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.  

    Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

    Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading "Cookies and similar tracking technology" below.

  • Information that we obtain from third party sources

    From time to time, we may receive personal information about you from third party sources (for example, an employer or organisation that makes or facilitates a contribution for you to allocate to projects via the Website). We will only receive this where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.  
    The types of information we collect from third parties may include your name, contact details and employer and/or information about the nature of your relationship with the contributing organisation. We use the information we receive from these third parties to manage and administer our business-provided contribution services.

Who does Pinwheel share my personal information with?

We may disclose your personal information to the following categories of recipients:


  • to our third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information;
  • to the providers of the sustainability projects to which you have contributed through the Website;
  • where your employer or another organisation has made a contribution for you to allocate to chosen projects via the Website, to that employer or other contributing organisation;
  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • to any other person with your consent to the disclosure.

Legal basis for processing personal information 

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.  

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).  

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform, manage and administer contributions, and communicate with you as necessary to provide our services to you and for our legitimate commercial interest (for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities). We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

Cookies and similar tracking technology 

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice, which is visible as a pop-up prior to you successfully setting your cookie preferences.

How does Pinwheel keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.  

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Specifically, our Website servers are located in London and other global locations, and our third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. 

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).  

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

Your data protection rights

You have the following data protection rights:


  • If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below. 
  • In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. 

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws. 

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.  

How to contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details: info@pinwheel.earth.  

The data controller of your personal information is Messier Holdings Limited.

Cookies Policy

Last updated: 31st October 2021


This Cookie Notice explains how Messier Holdings Limited t/a Pinwheel (“Pinwheel”, "we", "us", and "ours") use cookies and similar technologies to recognise you when you visit our website at www.pinwheel.earth ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, providing personalised content and advertising, and creating website analytics.  

Cookies set by the website owner (in this case, Pinwheel) are called "first party cookies". Only the website owner can access the first party cookies it sets. Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and social sharing). The parties that set these third party cookies can recognise your device both when it visits the website in question and also when it visits other websites that have partnered with them.  

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons that are strictly necessary for our Website to operate, and we refer to these as "essential" cookies. Other cookies also enable us to provide Website functionality, or to enhance the visitors' experience on our Website by providing them with personalised content and advertising. This is described in more detail below. 

The specific types of first and third party cookies served through our Website and the purposes they perform are described in the table below.

Types of cookie

Who serves these cookies

Change cookie settings

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.  

Pinwheel

Because these cookies are strictly necessary to deliver the Website to you, you cannot refuse them.

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

Pinwheel, Stripe.

These can be deactivated by clicking ‘customize’ in the cookies settings pop up box that appears when you visit the Website.

Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website are being used or how effective are marketing campaigns are, or to help us customise our Website for you.

Pinwheel, Stripe, Twitter, Facebook, Instagram, Google.

These can be deactivated by clicking ‘customize’ in the cookies settings pop up box that appears when you visit the Website.

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Pinwheel, Stripe, Twitter, Facebook, Instagram, Google.

These can be deactivated by clicking ‘customize’ in the cookies settings pop up box that appears when you visit the Website.

Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Website through third party social networking and other websites. These cookies may also be used for advertising purposes too.

Twitter, Instagram, Facebook and Google.

These can be deactivated by clicking ‘customize’ in the cookies settings pop up box that appears when you visit the Website.


What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Website or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Website to another, to deliver or communicate with cookies, to understand whether you have come to our Website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will often impair their functioning.

How can you control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by changing your cookie settings by clicking ‘customize’ in the cookies settings pop up box that appears when you visit the site.

You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com

How often will we update this Cookie Notice?

We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies.  

The date at the top of this Cookie Notice indicates when it was last updated. 

Where can you get further information?

If you have any questions about our use of cookies or other technologies, please email us at info@pinwheel.earth.

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